Customer Service

Overview

Looking for full-time work (8 hours/day)

at $4.13/hour ($800.00/month)

High school diploma

Last Active

July 2nd, 2026 (21 days ago)

Member Since

January 16th, 2025

Profile Description

I am a versatile professional with a strong background in technical support, sales representation, and prior authorization processes. My expertise lies in troubleshooting complex technical issues, effectively communicating with clients, and navigating healthcare authorization systems to deliver seamless solutions and ensure customer satisfaction. 

I began my journey in technical support for QuickBooks Online, where I honed my problem-solving skills. Later, I advanced to a Business Consultant (Sales Representative) role for both QuickBooks Online and QuickBooks Desktop. Even in sales, I continued to assist customers with technical issues, demonstrating my commitment to exceptional service.

After QuickBooks, I worked as a Prior Authorization Representative at OptumRx, where I played a key role in processing and reviewing medication authorization requests. In this role, I collaborated with healthcare providers, insurance companies, and patients to ensure timely approvals while adhering to compliance and policy guidelines. My ability to navigate complex authorization procedures and provide clear communication helped streamline the process and improve patient outcomes.

My adaptability and dedication allow me to thrive in fast-paced environments, making me a valuable asset to any team. Whether resolving technical challenges, driving sales, or managing healthcare authorizations, I take pride in delivering results with a customer-focused approach.