Client Support Specialist

Patient Care Specialist with strong experience in supporting chronic care and remote healthcare programs. Skilled in patient outreach, care coordination, and ongoing follow-ups to ensure treatment adherence and continuity of care. Experienced in handling patient concerns with empathy, clear communication, and professionalism while coordinating with clinical teams for timely interventions. Adept in managing patient records, scheduling, and care tracking through EMR systems, with a focus on delivering consistent, patient-centered support in CCM, RPM, APCM, and BHI workflows.

Client Relationship Management professional with a strong background in customer service and sales across healthcare and BPO environments. Experienced in building and maintaining long-term client and patient relationships through clear communication, active listening, and solution-focused support. Skilled in handling inbound and outbound calls, lead engagement, and client follow-ups to ensure satisfaction and retention. Adept at managing objections, resolving concerns efficiently, and driving conversions while maintaining a professional and empathetic approach. Brings 4+ years of experience supporting diverse accounts, combining sales-driven performance with high-quality service delivery in fast-paced, remote settings.

Medical Virtual Assistant specializing in care coordination for CCM, RPM, APCM, and BHI programs. Experienced in managing patient enrollment, ongoing monitoring workflows, and care gap follow-ups to support chronic care management and behavioral health integration. Skilled in coordinating between patients, providers, and clinical teams to ensure continuity of care, timely interventions, and compliance with program requirements. Proficient in EMR systems such as eClinicalWorks, NextGen, and Prevounce, with strong capabilities in patient outreach, documentation, and structured care tracking in remote healthcare settings.

With four years of experience as a journalism student and active member of an advertising guild, content creation has been at the heart of my college journey. I’ve written scripts, served as both the face and voice of campaigns, and developed a strong foundation in both written and verbal communication. My creative mindset, combined with a playful yet strategic imagination, allows me to craft compelling content that resonates with audiences. I’m confident that my fresh perspective and passion for storytelling can add value to advertising firms seeking new talent to help shape their brand identity and voice.

As a member of an advertising organization in my 4 years in college, it made me hone my skills in scriptwriting as a creative writer it helped me venture different writing style from script, to copywrite, short film scripts, and scripts for play. This experience has helped me understand my passion and how can I make use of it to challenge and develop my skills even more. And now I am taking advantage of it to help write beautiful pieces for firms that needs my writing prowess.

Served as a dependable and detail-oriented General Assistant to a travel agency owner, where I managed client communications, processed bookings, and prepared personalized travel itineraries. Handled scheduling, responded to inquiries, and ensured clients received a seamless and enjoyable travel experience. Utilized various travel platforms and organizational tools to support daily operations and deliver high-quality customer service in a fast-paced, client-driven environment.

Working as a Patient Support Supervisor has helped me uncover and develop my leadership abilities. It made me realize the value of sharing knowledge and the meaningful impact of helping others grow. Guiding team members and seeing their skills improve has been both fulfilling and inspiring. This experience has deepened my passion for empowering others—helping them recognize their potential, build confidence, and trust in their own capabilities. I aim to continue using this strength to foster growth, collaboration, and a supportive work environment.