Digital Support Specialist

Provides accurate information, guidance, and solutions to address and resolve customer inquiries, ensuring a positive customer experience and high satisfaction levels. Effectively manages customer complaints, documents feedback, and communicates insights to support continuous improvement of products and services.

Experienced Admin Support with a strong background in remote operations, CRM administration, and digital workflow optimization. Skilled in managing lead pipelines, tracking client interactions, and supporting customer lifecycle operations using CRM-aligned practices across collaborative platforms. Proficient in Google Workspace (Docs, Sheets, Drive, Calendar) for data handling and real-time coordination; Asana for task tracking, pipeline management, and cross-functional project execution; and Notion for CRM-style database structuring, client records, and knowledge base management. Adept in Slack for internal communications, Zoom for virtual client interfacing, and Microsoft 365 for documentation and reporting. Competent in using Canva for branded collateral, and Meta AI for automation of repetitive admin and CRM support tasks—ensuring seamless customer relationship workflows and operational efficiency.

Develop and manage the organization’s social media presence, ensuring a strong and engaging online profile. Stay updated on the latest media trends by continuously scanning the marketplace to identify opportunities for growth and innovation. Monitor the performance of online and offline campaigns, analyze results, and provide comprehensive reports to inform strategic decisions. Additionally, promote initiatives and projects to support successful new product launches and enhance overall brand visibility.

Experienced Admin Support with a strong background in remote operations, CRM administration, and digital workflow optimization. Skilled in managing lead pipelines, tracking client interactions, and supporting customer lifecycle operations using CRM-aligned practices across collaborative platforms. Proficient in Google Workspace (Docs, Sheets, Drive, Calendar) for data handling and real-time coordination; Asana for task tracking, pipeline management, and cross-functional project execution; and Notion for CRM-style database structuring, client records, and knowledge base management. Adept in Slack for internal communications, Zoom for virtual client interfacing, and Microsoft 365 for documentation and reporting. Competent in using Canva for branded collateral, and Meta AI for automation of repetitive admin and CRM support tasks—ensuring seamless customer relationship workflows and operational efficiency.