Hi, I’m
In my three years as a Customer Service Representative, I specialized in handling escalations for B2B and healthcare accounts. I’ve supported customers with billing concerns, contract issues, and service inquiries using Salesforce CRM, always ensuring professional, solution-focused communication.
Recently, I completed a hands-on Executive Assistant internship, where I managed calendars, coordinated travel, tracked expenses, and supported project workflows—skills I had already been building while assisting Customer Success Managers in past roles.
Tech-savvy, proactive, and highly organized, I thrive in dynamic environments and am confident using tools such as Microsoft Office Suite, Google Workspace, Notion, Trello, and Slack. I’m passionate about helping teams run efficiently, and I’m excited to contribute to organizations that value reliability, initiative, and thoughtful support.
Experience: 2 - 5 years
⦁ Addressing negative comments or feedback professionally to maintain a positive brand image ⦁ Quick decision-making to resolve customer issues ⦁ Handling complaints and de-escalation techniques
Experience: 2 - 5 years
⦁ Excellent verbal and written communication ⦁ Active listening and empathy ⦁ Professional tone and conflict resolution ⦁ Engaging customers online while providing timely and empathetic responses on social media platforms.
Experience: 2 - 5 years
⦁ Managing multiple customer queries while creating and scheduling content. ⦁ Prioritizing tasks and meeting deadlines
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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