Virtual Assistant, Customer Service Representative

I have solid experience in cold calling within the Medicare industry, where I engaged with seniors to identify their needs, provide clear information about available Medicare plans, and qualify potential leads. My role required confident communication, active listening, and the ability to simplify complex healthcare information in a respectful and customer-friendly manner. I consistently met call quotas, handled objections professionally, and maintained a calm, patient approach even in high-volume calling environments. I’m skilled at building rapport quickly, verifying eligibility, and gathering accurate information to support licensed agents. Through this experience, I developed strong resilience, persuasion skills, and a results-driven mindset that helped improve lead quality and conversion rates.

I have experience working as a Customer Service Representative for T-Mobile, where I assisted customers with billing concerns, account updates, device troubleshooting, and plan inquiries. I handled high call volumes while maintaining a friendly, patient, and solution-oriented approach to ensure every customer felt valued and supported. In this role, I developed strong problem-solving skills, clear communication, and the ability to resolve issues efficiently while following company policies. I consistently aimed to deliver a positive customer experience by actively listening, providing accurate information, and offering options that best fit the customer’s needs. My time with T-Mobile strengthened my ability to work in fast-paced environments, manage multiple systems, and maintain professionalism in all interactions.

I have hands-on experience providing email support and managing outreach for authors in the publishing space. My role involved researching relevant contacts, crafting personalized outreach messages, and managing ongoing communication to build strong connections for book promotions, collaborations, and reviews. I ensured every email was professional, engaging, and aligned with each author’s brand and goals. I’m skilled at organizing inboxes, tracking responses, following up effectively, and maintaining a smooth communication workflow. I also use a detail-oriented approach to ensure accuracy, consistency, and timely replies. Through this role, I’ve developed a strong understanding of outreach strategies, audience engagement, and relationship-building within the book and publishing community.