Catherine

Senior Customer Service Specialist/ Assistance Coordinator

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Overview

Looking for full-time work (8 hours/day)

at $6.98/hour ($1,344.00/month)

Bachelors degree

Last Active

June 25th, 2026 (today)

Member Since

January 9th, 2025

Profile Description

I am a dedicated customer service professional with over 15 years of experience in client support, issue resolution, and administrative tasks. Known for my excellent communication, problem-solving, and time management skills, I consistently deliver top performance and exceed expectations. I strive to be recognized as a reliable, solutions-driven worker who provides exceptional service and contributes to the success of any team or organization.

Top Skills

Customer Support » Customer Service

Experience: 10+ years

I have over 15 years of experience handling customer interactions via phone, chat, and email. I excel in resolving issues, providing empathetic support, and ensuring customer satisfaction.

Office and Administration » Communication

Experience: 10+ years

Strong verbal and written communication skills have been key to my success. I can explain complex issues clearly and adapt my tone based on the customer’s needs and situation.

Office and Administration » Problem Solving

Experience: 10+ years

I am highly skilled in analyzing issues, identifying root causes, and implementing effective solutions. My ability to resolve escalated cases quickly has been consistently recognized.

Other Skills

Marketing » CRM

Experience: 10+ years

I have extensive experience using customer relationship management tools for tracking cases, managing workflows, and improving service efficiency.

Office and Administration » Time Management

Experience: 10+ years

I am adept at prioritizing tasks, meeting deadlines, and handling high workloads without compromising quality or accuracy.

Basic Information

Age: 55

Gender: Female

Website: Sign Up with Pro Account to View

Address: Bacoor, Cavite

Tests Taken: IQ
Score: 118: DISC
Dominance: 50%
Influence: 8%
Steadiness: 19%
Compliance: 23%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”