QuickBooks Online Bookkeeper | Customer Support Specialist | NDIS Admin Assistant
Detail-oriented Virtual Assistant with experience in QuickBooks Online bookkeeping, invoicing, billing, account reconciliation, and accounts receivable follow-ups. Skilled in delivering excellent customer support through phone,
Trained in NDIS administration with hands-on shadowing experience in rostering, participant and support worker coordination, compliance documentation, and administrative support. Highly organized, proactive, and committed to helping businesses maintain smooth operations and exceptional client service.
Experience: 5 - 10 years
Working as a Customer Service Representative / Service Delivery Manager for QuickBooks Online for 7 years.
Experience: Less than 6 months
Comfort with initiating calls to potential customers (cold leads) to introduce QuickBooks Online and maintain relationships with existing clients. Ability to effectively pitch QuickBooks Online benefits and overcome objections to close sales. Tailoring QuickBooks Online features to the specific needs of different businesses (e.g., freelancers, small businesses, etc.). Determining whether a lead is a good fit for QuickBooks Online based on their needs and budget.
Experience: Less than 6 months
Handle chat support for Quickbooks online
Experience: Less than 6 months
Ability to solve common QuickBooks Online issues, whether they are related to accounts, data sync, or system configurations. Knowledge of best practices to keep financial and client data secure within QuickBooks Online. Ability to configure QuickBooks Online for different business types.
Experience: Less than 6 months
Excellent communication skills to interact with clients, understand their requirements and provide solutions. Ability to resolve client issues related to QuickBooks Online with a focus on customer satisfaction. Offering training to clients on how to best utilize QuickBooks Online and providing ongoing support.
Experience: 6 months - 1 year
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