Virtual Assistant

Provided support for a major U.S.-based dental insurance company under the healthcare sector. Assisted members through phone and email channels, verifying dental coverage, explaining benefits, processing claims, and handling escalations. Ensured clarity and compliance in all communications, while maintaining a strong focus on empathy and customer satisfaction. Key responsibilities: -Interpreted dental plans and responded to inquiries clearly and professionally. -Resolved claims-related concerns and coordinated with internal teams. -Maintained HIPAA-compliant handling of sensitive medical information. -Adapted quickly to fast-paced, high-volume environments.

Coordinated schedules between patients and dental care providers as part of a customer support team. My role involved confirming and managing appointments, conducting follow-ups, and ensuring accuracy in scheduling while maintaining a professional and approachable tone in every interaction. I handled both inbound and outbound communications, worked with calendar management tools, and ensured appointments were properly logged and updated in real-time. This experience strengthened my ability to multitask, stay organized, and communicate clearly in a client-facing healthcare environment.

Handled the social media presence of a rising indie artist, focusing on branding, content creation, and community engagement across platforms like Facebook, Instagram, and YouTube. I developed and executed content strategies, created visuals and captions, interacted with fans, and analyzed performance metrics to grow the artist’s online presence and fanbase.

Worked with small businesses and individual clients to create visual content such as logos, social media graphics, and promotional materials. Using tools like Adobe Photoshop and Canva, I translated ideas into compelling designs that aligned with each client’s brand identity. This role helped me develop a keen eye for aesthetics, consistency, and creative problem-solving.

While managing social media for an indie artist, I also handled video editing for music promotions, campaign content, and visual storytelling. I worked with tools like Adobe Premiere Pro and CapCut to edit raw footage, apply transitions and effects, and synchronize visuals with audio. Each project was crafted to meet creative direction, platform specifications, and strict deadlines. Additionally, I worked as a freelance video editor for a local business, producing promotional content aimed at boosting brand visibility and audience engagement. This experience allowed me to refine my creative and technical editing skills in both artistic and commercial settings.