Travel EA | Admin Support | CRM | Itinerary & Booking Management | CSR

I have over five years of customer support experience, assisting clients through chat, voice, and email. In my roles with American Airlines, Navan, Expedia, and DoorDash, I managed high-volume inquiries, resolved issues quickly, and consistently maintained a 95% satisfaction rating. My strengths include clear communication, empathy, and problem-solving, which allow me to deliver positive customer experiences even in fast-paced environments.

Proficient in Amadeus GDS for flight reservations, ticket issuance, fare calculations, and managing complex itineraries with accuracy and efficiency.

Proficient in using Sabre GDS for flight bookings, ticketing, fare searches, and itinerary management, ensuring accurate reservations and smooth travel operations.

I am skilled in social media video editing, creating engaging reels, short-form videos, and promotional content optimized for platforms like Facebook, Instagram, and TikTok. I use tools such as Canva and basic editing software to produce clean, eye-catching videos that capture attention and drive engagement.

Proficient in Google Sheets for data entry, tracking, reporting, and creating organized spreadsheets with formulas and formatting to streamline workflows and support decision-making.

I am skilled in using Canva to create and edit professional visuals, including social media graphics, marketing materials, and photo enhancements. I can efficiently design, format, and customize content to match branding needs while ensuring clean and engaging results.

Skilled in social media content creation, designing engaging graphics, captions, and short-form videos tailored for platforms like Facebook, Instagram, and TikTok to boost audience engagement and brand visibility.

Experienced in using Google Forms to create surveys, quizzes, and data collection tools, ensuring organized responses and easy integration with Google Sheets for reporting.