I am a Healthcare Customer Service Representative assists patients and healthcare providers by answering inquiries, resolving billing or insurance issues, and ensuring accurate information is communicated. I demonstrate empathy, professionalism, and efficiency while maintaining confidentiality and complying with healthcare regulations like HIPAA. I am hardworking and passionate about my job because the company's success is also my success.
Experience: 2 - 5 years
As a csr i a have a deep understanding in compassionate care, clear comunication and attentive to details. This values are essentials in serving our customers effectively, during my time as a csr at Mochi, I answer inbound calls, process their orders, communicating with the doctors and with the pharmacies and answering inquiries through patient's portal to ensure they will understood the process in getting their medication and feel that they were understood and well taken cared off. Learned to be emphatetic too and proactive which i believe that this service can be a high level of service to a simple customers. I can apply this abilities to help and contribute to the company's mission and success.
Experience: 2 - 5 years
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