Amazon Shopify & General Virtual Assistant

As an Amazon Virtual Assistant for Sylva Jace, an e-commerce business, I supported daily operations related to managing and maintaining the Amazon storefront. My responsibilities included assisting with product listing creation and updates, ensuring that titles, descriptions, and images were properly organized and aligned with platform guidelines. I also helped conduct keyword research and basic competitor checks to support product visibility and listing optimization. In addition, I assisted with responding to customer inquiries, addressing order concerns, and helping maintain a positive customer experience. I monitored product listings to ensure accuracy and consistency while supporting general store management tasks. I also conducted simple research on market trends and organized relevant information that could help guide product and inventory decisions. This experience strengthened my attention to detail, organization, and familiarity with Amazon seller operations.

At Alorica, a global provider of customer experience solutions, I worked as a Customer Service Representative handling high-volume inbound and outbound interactions while assisting customers with account inquiries, billing concerns, product information, and service-related issues. My role focused on providing clear, accurate, and timely assistance while maintaining a professional and customer-focused approach during every interaction. I ensured that customers felt heard and supported by actively listening to their concerns and guiding them through the appropriate solutions based on company policies and procedures. I documented customer concerns, actions taken, and final resolutions using internal CRM and support systems to maintain accurate records and ensure continuity of service. I also collaborated with team members, supervisors, and other departments when handling more complex concerns that required additional support or escalation. Working in a fast-paced environment strengthened my communication, adaptability, and multitasking abilities while allowing me to remain calm under pressure. This experience helped me consistently deliver a positive customer experience while contributing to the overall quality and reliability of the support team.

As a General Virtual Assistant for Richard Brown, a digital marketing professional, I provided administrative and operational support to help maintain organized and efficient daily workflows. My responsibilities included managing emails, scheduling meetings, organizing documents, and assisting with various administrative tasks to ensure smooth operations. I also supported social media management by helping create and schedule content, monitoring engagement, and keeping track of basic performance insights. In addition, I conducted online research and assisted with preparing simple reports or documents when needed. I regularly used digital tools such as Google Workspace, project management platforms, and communication tools to coordinate tasks and stay aligned with priorities. Working remotely required strong time management, attention to detail, and clear communication, which allowed me to consistently provide reliable support and contribute to maintaining positive and professional client interactions.

At Kaelith Rowan, a digital marketing firm, I worked as a Social Media Assistant where I supported the management of social media accounts for different clients. My responsibilities included helping plan and create content, scheduling posts across platforms, and monitoring engagement to ensure consistent online activity. I also assisted with researching trends, hashtags, and audience preferences to help improve the relevance and quality of content. In addition, I helped track basic social media insights and organized information that could support future content planning and campaign improvements. I collaborated with team members to ensure that content aligned with brand messaging and marketing goals. Working in this role helped me develop skills in social media management, content coordination, attention to detail, and online communication while gaining hands-on experience in a fast-paced digital marketing environment.

At Zorren Vale, a dynamic e-commerce company, I worked as a Shopify Virtual Assistant supporting day-to-day store operations and helping maintain an organized and functional online storefront. My responsibilities included creating and updating product listings, ensuring that product titles, descriptions, images, and pricing were accurate and properly presented on the website. I also assisted with monitoring inventory levels, updating product availability, and keeping store information consistent across listings. In addition, I helped support customer service tasks by responding to inquiries related to orders, products, and general store concerns in a professional and timely manner. I collaborated with the marketing and sales teams by organizing product details for promotions and assisting with basic store updates when needed. This experience helped me develop strong attention to detail, organization, and a solid understanding of Shopify store management and e-commerce operations.

At Afni Philippines Inc., a provider of customer support solutions, I worked as a Customer Service and Sales Representative supporting customers through inbound and outbound interactions. I assisted with account inquiries, billing concerns, product information, and service-related issues while ensuring that each concern was addressed in a timely and professional manner. I also supported sales initiatives by identifying customer needs, recommending suitable products or service upgrades, and clearly explaining available options to help customers make informed decisions. In addition, I maintained accurate records of customer interactions using CRM systems and ensured all activities followed company policies, quality standards, and compliance guidelines. Working in a fast-paced environment strengthened my communication, problem-solving, and multitasking skills while helping me consistently deliver a positive and reliable customer experience.