Ana

Customer Service Specialist

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Overview

Looking for part-time work (6 hours/day)

at $4.15/hour ($600.00/month)

Associates degree

Last Active

July 6th, 2026 (4 days ago)

Member Since

January 15th, 2017

Profile Description

I started working in the business process outsourcing industry in 2008. The first company that I worked for was E-telecare Global Services as a Sales Representative-Retention Agent. Part of my job is to make sure that I retain clients or keep them from canceling their accounts by offering alternatives that will fit their needs. I moved to JP Morgan Chase & Co. as a retail banker in 2011 and got promoted to Consumer Online Technology Support in 2013, where I took escalated calls and assisted clients navigate and troubleshoot their online banking accounts. Other than taking calls, I also assisted new hires. I acted as their peer coach or subject matter expert. My goal is to make sure that they are familiar with the products and services before they are endorsed to the production floor. I transferred to Virtual Branch Support in 2021. The job is to m ---------- ge assigned customers and proactively meet with them—over the phone—to build lasting relationships, discover needs, and tailor product and service recommendations.

Top Skills

Office and Administration » Data Entry

Office and Administration » Email Management

Other Skills

E-Commerce » Inventory Management » Quality Control

Office and Administration » Transcription

Human Resources

Office and Administration » Travel Planning

Basic Information

Age: 38

Gender: Female

Website: Sign Up with Pro Account to View

Address: Talisay City, Cebu

Tests Taken: IQ
Score: 141: DISC
Dominance: 30
Influence: 7
Steadiness: 32
Compliance: 32: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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