General Virtual Assistant | Administrative Assistant | Data Entry Specialist | C

IT Support Technician (On-the-Job Training) Qualfon Dumaguete | 3 Months -Provided technical support to Customer Service Representatives in a fast-paced call center environment. -Diagnosed and resolved hardware, software, and internet connectivity issues. Installed, configured, and replaced desktop computers and peripherals. -Troubleshot headset, workstation, and application-related problems to minimize employee downtime. -Assisted in maintaining daily IT operations and ensuring smooth business continuity. -Collaborated with the IT team to provide timely technical assistance and support.

Hands-on experience managing calendars through virtual assistant training. Scheduled appointments, coordinated meetings across time zones, updated calendars, managed availability, and organized schedules using Google Calendar while ensuring accurate and timely scheduling.

Hands-on experience managing professional email communications through virtual assistant training. Skilled in organizing inboxes, drafting and responding to emails, prioritizing messages, maintaining professional communication, scheduling follow-ups, and using Gmail and Microsoft Outlook to support daily administrative tasks.

Provided customer support in a fast-paced call center environment by assisting customers professionally and resolving inquiries efficiently. Developed strong communication, active listening, problem-solving, and conflict resolution skills while maintaining a customer-focused approach. Experienced in handling technical concerns, documenting interactions, and delivering timely, accurate support.

Performed accurate data entry and record management using Microsoft Excel and Google Sheets during virtual assistant training and administrative tasks. Experienced in entering, organizing, and verifying data, processing receipts and invoices, maintaining spreadsheets, and ensuring accuracy while meeting deadlines. Comfortable working with large amounts of information while maintaining attention to detail.

Provided administrative support through virtual assistant training and hands-on projects. Experienced in email and calendar management, document preparation, spreadsheet organization, invoice and receipt processing, internet research, file management, and task coordination using Google Workspace, Microsoft Office, Trello, and other productivity tools. Organized, detail-oriented, and able to manage multiple tasks while meeting deadlines.

Hands-on experience using AI tools to improve productivity and support administrative tasks. Used AI to draft professional emails, create documents, summarize information, assist with research, generate content, and improve workflow efficiency while maintaining accuracy through careful review and editing.

Hands-on experience using Trello for project and task management. Created Kanban boards, organized workflows, tracked deadlines, and managed tasks as part of virtual assistant training and administrative projects.

Hands-on experience using Canva to create professional documents and visual content during virtual assistant training. Designed presentations, social media graphics, simple marketing materials, resumes, and other business documents using templates while maintaining consistent branding and clean layouts.

Proficient in using Google Workspace for daily administrative tasks, including Google Docs, Google Sheets, Gmail, Google Drive, and Google Calendar. Experienced in creating and editing documents, managing spreadsheets, organizing files, scheduling appointments, and collaborating through shared documents as part of virtual assistant training and administrative projects.