Dedicated Virtual Assistant with a strong background in appointment setting, customer service, and administrative support. Bringing over 3 years of experience and 800+ hours of proven work on Upwork, maintaining a consistent 5-star rating for quality and reliability. Skilled in CRM management, client communication, calendar coordination, and streamlining daily operations. Committed to providing efficient, detail-oriented support that helps businesses improve productivity, optimize workflows, and scale effectively.
Experience: 6 months - 1 year
Upwork | Aug 2025 – Mar 2026 Completed 800+ hours with a 5 rating - Contacted and qualified warm/cold leads to book appointments - Improved show-up rates through consistent follow-ups - Managed CRM and tracked lead activity
Experience: 1 - 2 years
Experience: 1 - 2 years
Life Insurance| May 2024 – May 2025 - Conducted cold calling and scheduled appointments - Qualified leads and updated CRM records - oordinated schedules for multiple underwriter
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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