Marriel
T.L – Customer Support / Service Operations Coordinator
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.61/hour ($1,272.74/month)
Bachelors degree
Last Active
June 26th, 2026 (today)
Member Since
December 3rd, 2024
Profile Description
Results-driven professional with 7 years of leadership experience in the BPO industry, handling telco, financial, healthcare, and customer service accounts. Skilled in team supervision, coaching, performance management, KPI monitoring, and SLA compliance. Transitioned into the Virtual Assistant industry with experience in lead generation, appointment setting, inbound and outbound calling, and CRM management for automotive and insurance campaigns. Proficient in tools and systems such as Zapier, Calendly, Pega, TED, Zendesk, Empower, Microsoft Office, Power BI, and UKG. Strong communicator with a proven ability to build rapport, convert leads, and drive appointment show rates through consistent follow-up and adaptability.
Top Skills
Customer Support » Customer Service
Experience: 5 - 10 years
Customer Support » Customer Service » Payment Processing
Experience: 1 - 2 years
Office and Administration » Team Leadership
Experience: 5 - 10 years
Other Skills
E-Commerce » Inventory Management » Quality Control
Experience: 6 months - 1 year
Real Estate » Appointment Setting
Experience: 6 months - 1 year
Customer Support » Healthcare
Experience: 6 months - 1 year
Office and Administration » Quality Assurance
Experience: 6 months - 1 year
Virtual Assistant
Experience: 6 months - 1 year
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- San Pedro, Laguna
- Tests Taken
- IQ
- Score: 118
- DISC
- Dominance: 37
- Influence: 7
- Steadiness: 35
- Compliance: 21
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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