VA Appointment Setter | Social Media & CRM Support

I have hands-on experience managing social media platforms like Facebook, Instagram, and LinkedIn for business purposes. In my previous role, I helped create and schedule content using tools like Canva and Facebook Business Suite. I also monitored page activity, responded to comments and messages professionally, and helped grow audience engagement by tracking analytics and adjusting content strategies. I’m familiar with running basic ad campaigns, creating eye-catching posts, and aligning content with branding goals. I enjoy using social media as a tool to connect with audiences, promote services, and drive results.

I have extensive experience in customer service, both over the phone and through email or chat support. In my previous roles, I was responsible for handling customer inquiries, resolving complaints, processing orders, and following up to ensure satisfaction. I always aim to stay calm and professional, even in difficult situations, and I focus on active listening to understand the customer’s needs. I make sure to provide accurate information, offer solutions quickly, and follow through on any promises made. My goal is always to turn a frustrated customer into a satisfied one by being responsive, respectful, and solution-oriented.

I have experience in email marketing, particularly in creating and managing campaigns aimed at lead nurturing and client engagement. I’ve used platforms like Mailchimp and ActiveCampaign to design email templates, set up automated sequences, and segment contact lists based on client behavior or interest. I’m comfortable writing copy that’s clear, persuasive, and aligned with the brand’s voice. I also track performance metrics like open rates, click-through rates, and conversions to continuously improve campaign results. Email marketing has been a key part of my strategy to maintain client relationships, promote services, and drive business growth.

I have solid experience in sales support, assisting sales teams with tasks that help streamline the sales process and close deals more efficiently. My responsibilities included generating and qualifying leads, preparing sales reports, managing CRM records, scheduling follow-ups, and coordinating with clients to ensure smooth communication. I also supported marketing efforts by creating presentations, updating product information, and handling inquiries from potential clients. My attention to detail and organizational skills helped the sales team focus on what they do best—selling—while I ensured all back-end tasks were handled accurately and on time.