Appointment setter | Customer Support Specialist

I have over 6 years of experience in customer service within the BPO industry, handling inbound and outbound calls, appointment setting, client communication, and customer support. I also worked as a Team Leader/Group Leader, assisting agents, resolving escalations, monitoring performance, and ensuring excellent customer satisfaction. I am skilled in communication, problem-solving, multitasking, and building positive relationships with clients and customers.

I developed strong attention to detail through years of handling customer accounts, reports, schedules, and team monitoring in the BPO industry. I always ensure accuracy in data entry, communication, appointment scheduling, and task management to avoid errors and maintain high-quality work.

I have several years of experience in team leadership within the BPO industry, where I was promoted from agent to Team Leader/Group Leader. My responsibilities included managing and coaching agents, monitoring daily performance, handling escalations, conducting reports and attendance tracking, motivating the team, and ensuring targets and KPIs were achieved. I developed strong leadership, communication, problem-solving, and organizational skills while supporting both the team and management.

I have experience in appointment setting for car dealerships and outbound campaigns, where I contacted potential customers, qualified leads, confirmed interest, and scheduled appointments efficiently. I am confident in communication, follow-ups, and building rapport with clients to increase bookings.

I have several years of experience in cold calling within the BPO industry, handling outbound campaigns and lead generation. My role involved introducing services, engaging prospects, overcoming objections, and setting appointments while maintaining professionalism and strong communication skills.