Digital Marketing Specialist, Operations Management, Email Marketing

As an Email Handling and Customer Support Specialist with experience since 2022, I have been responsible for managing professional email communications, providing customer support, and conducting outbound email campaigns for a scientific journal publishing organization. My role involved reaching out to healthcare professionals, researchers, and medical experts through both cold outreach and follow-up campaigns, inviting them to publish their research and contribute to special issues of peer-reviewed scientific journals. In addition to handling inbound inquiries, I managed the entire email communication process—from identifying prospective authors and segmenting contact lists to sending personalized invitations, responding to inquiries, following up with leads, and assisting with registration and membership opportunities. My focus was on delivering timely, professional, and personalized support while building strong relationships with prospective and existing authors. I also worked with Helprace and a customized CRM for scientific journal publishing. As our CRM evolved, it introduced an AI-assisted response feature that helped generate email drafts. My responsibility was to review, edit, personalize, and refine these AI-generated responses to ensure they were accurate, professional, contextually appropriate, and aligned with our organization's communication standards before sending them to authors. Through a combination of excellent customer support, structured email outreach, personalized follow-ups, and efficient CRM management, I successfully contributed to author registrations, publication purchases, and membership conversions. I am highly organized, detail-oriented, and committed to providing exceptional customer service while helping achieve organizational goals.

As an Administrative Management Personnel, I coordinate and monitor On-the-Job Training (OJT) students, acting as the liaison between the industry and the Student Services Office. I handle various administrative tasks and support executive functions, including attending to employee concerns related to timekeeping and attendance, managing clerical work, and preparing materials for Technical Courses and regular course audits. Additionally, I assist with recruitment efforts and oversee inventory management, supplies, facilities, and IT as the custodian. I also collaborate with the Purchasing Office and implement 5S management practices to ensure operational efficiency.

As an Insurance Advisor, I specialize in offering both Traditional and Variable Universal Life (VUL) insurance products, helping clients secure their financial futures. I conduct thorough financial needs analyses to understand each client’s unique goals and recommend tailored insurance solutions that best meet their needs. Additionally, I lead financial literacy seminars, providing clients with the knowledge and tools they need to make informed decisions about their financial planning, ensuring they are equipped to choose the right insurance products for long-term security.

As an Operations Manager, I lead market research and strategy development to identify new target markets and drive growth. I implement social media marketing strategies to enhance brand visibility and engage new audiences. I also build and maintain a strong network of industry contacts and partnerships to open doors for collaboration and business opportunities. Additionally, I oversee growth projects, ensuring they align with organizational goals and deliver successful outcomes.