Real Estate VA, Affordable OneSite Expert, Admin and Customer Support

Product Support Specialist - OneSite OneSite Experienced Product Support Specialist for OneSite Affordable Properties with 1 year and 7 months of experience providing client-focused and solution-driven support. Skilled in assisting clients with resolving issues encountered while using OneSite for affordable housing operations. Possess a strong understanding of affordable housing programs and compliance requirements, including Section 8, Tax Credit, Rural Housing, and Public Housing. Proven ability to troubleshoot and resolve software-related issues within established SLA timelines based on issue priority and business impact. Experienced in collaborating with cross-functional teams to ensure concerns are properly escalated and handled by the appropriate department when necessary. Committed to maintaining clear communication with clients by providing accurate updates, setting proper expectations, and delivering effective resolutions in a professional and timely manner.

Experienced in troubleshooting technical issues, assisting users with software and system concerns, guiding customers through step-by-step resolutions, and ensuring timely issue resolution while maintaining professionalism and customer satisfaction.

Skilled in providing professional and timely support to customers through phone and email. Experienced in handling inquiries, resolving concerns, managing escalations, and delivering excellent customer experiences while maintaining strong communication and problem-solving skills.

Proficient in handling administrative responsibilities such as email and calendar management, data entry, CRM updates, document organization, scheduling, reporting, and coordinating daily office or remote operations with strong attention to detail and organization.