Ana

Operations & Property M ---------- gement

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $14.65/hour ($2,832.00/month)

Bachelors degree

Last Active

June 4th, 2026 (5 days ago)

Member Since

November 26th, 2024

Profile Description

I?m a reliable, hands-on operations and property management professional with strong experience in account management, client relations, short-term and long-term rentals, guest support, and transition coordination. I help business owners and managers keep their operations running smoothly, maintain high occupancy, and build strong, lasting relationships with guests and clients.With over 10 years of experience in operations, customer service, and client relationship management across hospitality, travel, fintech, e-commerce, healthcare, and home security, I bring a people-first, results-driven approach that ensures both guest satisfaction and operational excellence.I combine executive-level support, strong administrative skills, and practical property operations experience to ensure your properties are managed efficiently and your guests enjoy seamless, memorable stays. My goal is to give business owners true peace of mind, knowing their rentals are in capable, organized, and trustworthy hands.

Top Skills

Professional Services » Management Services » Call Center Operations Management

Experience: 10+ years

Director-level experience leading large-scale call center operations within Customer Service and Contact Center organizations, with ownership of workforce strategy, KPI/SLA performance, quality assurance, budgeting, and continuous improvement across multi-site or high-volume environments.

Office and Administration » Client Relationship Management

Experience: 10+ years

Executive-level experience overseeing client relationships across Account Management, Customer Support, and Operations, leading escalation management, contract performance, and long-term client retention initiatives.

Virtual Assistant

Experience: 2 - 5 years

Other Skills

Professional Services » Management Services » Property Management

Experience: 1 - 2 years

Experienced property manager overseeing 2,000+ units across U.S. multifamily properties. Hands-on with day-to-day operations, tenant relations, vendor management, maintenance coordination, lease enforcement, and compliance. Skilled in keeping properties running smoothly, improving resident satisfaction, and ensuring timely resolutions with a strong focus on efficiency and accountability.

Office and Administration » Administrative Support

Experience: 10+ years

managing emails, calendars, travel arrangements, data entry, document preparation, and file management

Project Management » Process Improvement

Experience: 10+ years

Tracked and managed projects for operations, IT, workforce and site administration

Office and Administration » Team Collaboration

Experience: 10+ years

Senior leadership experience partnering with executive stakeholders and cross-functional departments; including Operations, Customer Experience, Quality, Training, IT, and Workforce Management—to align teams, drive performance, and support strategic objectives.

Office and Administration » Problem Solving

Experience: 10+ years

spot issues before they arise, and offer smart solutions

Customer Support » Customer Relationship Management

Experience: 10+ years

Real Estate » Yardi

Experience: 6 months - 1 year

Office and Administration » Technology Proficiency

Experience: 10+ years

prioritize tasks, manage calendars, and keep things on track without constant supervision

Basic Information

Age: 42

Gender: Female

Website: Sign Up with Pro Account to View

Address: Mandaue, Cebu

Tests Taken: IQ
Score: 115: DISC
Dominance: 54
Influence: 12
Steadiness: 26
Compliance: 8: English
C2(Advanced/Mastery)