Cyrel

Executive Virtual Assistant | Customer Service Specialist

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Overview

Looking for full-time work (8 hours/day)

at $5.78/hour ($1,120.00/month)

Bachelor's degree

Last Active

July 11th, 2026 (12 days ago)

Member Since

November 22nd, 2024

Profile Description

Hi! I'm Cyrel, a detail-oriented and dependable Virtual Assistant with 8+ years of professional experience in customer service, quality assurance, and remote operations support.

My background spans international BPO companies where I handled high-volume inbound support, managed CRM tools like Salesforce and ASANA. I eventually moved up to a Quality Analyst role - auditing 100+ digital menus, writing process documentation and provide analysis report. That progression tells you something about how I work: I show up consistently, I improve, and I take ownership of my results.

As a VA, here's what I bring to your team:

-Administrative & Operations Support: Email and calendar management, data entry, online research, and reporting - handled with accuracy and zero micromanagement needed.
-Customer Communication Support : Years of frontline experience mean I know how to handle clients, complaints, and escalations professionally - whether through email, chat, or phone.
-Quality & Process Support: I've reviewed content, written SOPs, and coached tea ---------- mbers. If you need someone who can spot errors and help systematize your workflows, I've done that at scale.

Tools I Work With: Google Workspace (Docs, Sheets, Gmail, Calendar), Microsoft Office, Salesforce, ASANA, Slack and I'm currently upskilling in Marketing Automation tools.

I'm a fast learner, highly organized, and I genuinely take pride in doing work that helps the people I support focus on what matters most. If you're looking for a VA who's reliable, communicates clearly, and already knows how to work in remote setup - let's talk.

Top Skills

Customer Support » Customer Service

Experience: 2 - 5 years

Customer Service Representative – Food Order Taking Accurate orders, happy customers, zero chaos — that's what I deliver. I specialize in food order-taking support, guiding customers through menus, handling special requests, and resolving issues quickly and professionally. I bring clear communication and sharp attention to detail so your customers keep coming back.

Office and Administration » Quality Assurance

Experience: 2 - 5 years

Quality Analyst Had errors slip through before going live? I catch those. I bring 3+ years of QA experience — auditing content, writing SOPs, and giving agents feedback that actually improves performance. I don't just flag problems; I help build the systems that prevent them. If you need someone with a sharp eye and a process-first mindset, I'm your person.

Other Skills

Professional Services » Management Services » Call Center Operations Management

Experience: 1 - 2 years

Customer Service Representative – Travel Agent Need someone who can handle flight bookings, hotel reservations, and full itineraries without constant hand-holding? I've got you. I specialize in travel customer support — managing inquiries, fixing booking issues, and making sure every client feels taken care of from start to finish. Fast-paced environments don't rattle me; they're where I do my best work.

Virtual Assistant

Experience: Less than 6 months

General Virtual Assistant I handle the tasks that eat up your time — email management, calendar organizing, data entry, online research, and day-to-day admin work — so you can focus on growing your business. I work independently, communicate clearly, and I'm already comfortable with tools like Google Workspace, Salesforce, and Slack. No lengthy onboarding needed. Just tell me what you need done.

Basic Information

Age: 30

Gender: Female

Website: Sign Up with Pro Account to View

Address: Quezon City, Metro Manila

Tests Taken: IQ
Score: 96: DISC
Dominance: 11%
Influence: 10%
Steadiness: 43%
Compliance: 36%: English
B2(Upper Intermediate)