Customer Service and Virtual Assistant professional with 4+ years of experience in BPO and remote support. Skilled in CRM management (Salesforce), appointment setting, QA, data entry, and social media engagement. Known for handling high-volume customer interactions, meeting KPIs, and delivering excellent client satisfaction. Strong background in calendar management, conflict resolution, and administrative support, with advanced proficiency in Google Workspace and Microsoft Office.
Experience: 5 - 10 years
Experience: 5 - 10 years
6 years handling inbound/outbound support, resolving complaints, and ensuring high customer satisfaction.
Experience: 2 - 5 years
Calendar management, email handling, and admin support for remote teams.
Experience: 2 - 5 years
Experience: 2 - 5 years
3 years experienced and Skilled in scheduling, client follow-ups, and consistently hitting monthly targets.
Experience: 1 - 2 years
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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