I am a dedicated Operations Support Professional with a background in Accountancy and specialized experience in managing UK and US-based Short-Term (STR) and Mid-Term Rental (MTR) portfolios. I focus on streamlining property management workflows to ensure a 'zero-error' environment and data accuracy.
Technical Toolkit:
PMS & Channel Management:
Hostfully and Beds24.
Maintenance & Operations: Advanced user of Breezeway for maintenance tracking, linen rotations, and cleaning coordination.
Security & Access:
Vera and SmartThings for automated keycode generation.
Finance & Sourcing:
Xero (basic reconciliation), Zillow, and Furnished Finder.
E-commerce: Skilled in Amazon FBA and Shopify, utilizing Helium 10 for BSR/ROI analysis and product research.
I am committed to operational excellence, having successfully eliminated 40% of manual entry errors by developing custom master tracking systems for property handovers.
Experience: Less than 6 months
Currently sharpening my skills in data-driven product sourcing. I am trained in identifying high-margin opportunities by analyzing Best Sellers Rank (BSR), competitor inventory, and market trends. I utilize a methodical approach to find
Experience: Less than 6 months
Trained in the high standards of the UK hospitality market. I provide end-to-end operational support for serviced apartments and hotels, specializing in guest vetting, maintenance coordination, and occupancy optimization. I am an expert at ensuring that the daily operations of a property portfolio run smoothly without the owner's constant supervision.
Experience: Less than 6 months
I don't just enter data; I build the systems that house it. I specialize in creating custom Daily Keycode Master Sheets in Google Workspace from scratch. I design these workflows to be "fail-safe," ensuring that all guest codes, check-in logs, and property statuses are tracked with 100?curacy and zero errors.
Experience: Less than 6 months
Professional and proactive communicator dedicated to maintaining 5-star guest ratings. I handle inquiries with a "problem-solver" mindset, managing everything from pre-arrival instructions to post-stay review management. I am also trained in "Hot Sale" messaging to proactively convert inquiries into confirmed weekend bookings.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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