Client Services Specialist | Customer Experience & Healthcare Support

Overview

Looking for full-time work (8 hours/day)

at $4.70/hour ($909.09/month)

High school diploma

Last Active

July 7th, 2026 (2 days ago)

Member Since

November 18th, 2024

Profile Description

Client Services Specialist | Customer Experience & Healthcare Support

Are you looking for a reliable, detail-oriented professional who thrives in fast-paced environments?
With over 2 years of experience in customer service, I specialize in delivering exceptional support, streamlining operations, and ensuring seamless client communication across email, chat, and SMS.
My background in healthcare billing, insurance documentation, and HIPAA compliance allows me to handle sensitive information with accuracy and professionalism.

Here's what I can bring to the table:
1. Healthcare & Insurance Support - Assisting clients with dental and medical insurance inquiries, verifying coverage, coordinating with providers, and ensuring HIPAA-compliant communication.
2. Claims & Documentation Management - Reviewing claims, handling appeals, and guiding clients through insurance documentation with accuracy and clarity.
3. Customer Support Excellence - Delivering professional, timely assistance via phone, email, chat, and SMS to build trust and ensure customer satisfaction.
4. Appointment Coordination - Scheduling and confirming medical or dental appointments, streamlining workflows, and supporting clients with provider selection.
5. Administrative & Virtual Assistance - Managing emails, data entry, and client records to keep operations organized and efficient.
6. Problem Resolution & Process Improvement - Identifying client concerns, resolving issues quickly, and implementing solutions that enhance service quality.

Tools & Platforms I'm Proficient In:
- Microsoft Office (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Drive, Gmail)
- Communication Tools: Slack, ---------- , Zoom, Google Meet, MS Teams
- CRM Systems: Zendesk, HoneyBook, and other internal CRM tools
- Softphone: GoTo, Quo, AWS
- Payment Processing: Stripe, Wise, PayPal

I'm committed to helping businesses grow by providing top-tier support, improving workflows, and ensuring clear, stress-free client interactions.
Let's connect! Message me and let's discuss how I can support your business success.