JOB TITLE* ? Customer Support Specialist | Aspiring Virtual AssistantBriefly des

Technical Support Experience My experience in technical support roles has provided me with a solid foundation in diagnosing and resolving technical issues, particularly in the areas of network, internet, and telecommunications. Panasiatic Call Center Inc (Sep. 2015 - Feb. 2016): While providing phone-based customer support for Straight Talk Wireless, I assisted customers with troubleshooting various technical issues related to their mobile devices and services. This included diagnosing problems, providing step-by-step instructions, and escalating complex issues to higher-level support when necessary.

Throughout my work history, I have consistently excelled in customer service roles, demonstrating a strong ability to provide high-quality support and build positive relationships with customers. Transcom Inc Bacolod (Nov. 2013 - Dec. 2014): I managed inbound calls from Xfinity customers who were considering cancellation. My primary responsibility was to actively listen to their concerns, understand the reasons for their dissatisfaction, and build rapport through empathetic and courteous communication to retain their services. This involved resolving issues, offering solutions, and ensuring customer satisfaction. Panasiatic Call Center Inc (Sep. 2015 - Feb. 2016): I provided phone-based customer support for Straight Talk Wireless. This role involved assisting customers with various issues, including adding minutes to their accounts and troubleshooting technical problems. I was responsible for providing clear and concise instructions to help customers resolve their issues effectively. Teletech Bacolod (Feb-2016 to Feb-2018): Diagnosed and resolved basic network and modem functionality issues. I walked customers through common hardware and software configurations to maximize service functionality. Provided solutions for customer repair problems or formulates trouble reports. Concentrix Bacolod (Hired March 4, 2019 to Sept 2, 2025): I worked on an Xfinity account, providing phone-based customer support that included troubleshooting technical issues with cable internet and landline services, and explaining complex billing details. I consistently provided excellent customer service, as evidenced by being recognized as a

Throughout my career, I have consistently demonstrated excellent written and verbal communication skills in English. These skills have been essential in providing effective customer support, resolving technical issues, and building positive relationships with customers. Core Skill: My resume explicitly states "Excellent written and verbal communication skills in English." This highlights the importance of these skills in my overall professional profile. Transcom Inc Bacolod (Nov. 2013 - Dec. 2014): In this role, I managed inbound calls from Xfinity customers, requiring me to actively listen to their concerns and communicate empathetically and courteously to retain their services. Building rapport and clearly explaining solutions were crucial aspects of this role. Panasiatic Call Center Inc (Sep. 2015 - Feb. 2016): Providing phone-based customer support for Straight Talk Wireless involved clearly and concisely communicating technical information to customers, assisting them with adding minutes and troubleshooting technical issues. Teletech Bacolod (Feb-2016 to Feb-2018): Diagnosing and resolving network and modem functionality issues required me to walk customers through complex hardware and software configurations. This involved explaining technical concepts in a way that was easy for them to understand. Concentrix Bacolod (Hired March 4, 2019 to Sept 2, 2025): Working on the Xfinity account involved providing phone-based customer support, including troubleshooting technical issues with cable internet and landline services, and explaining complex billing details. Clear and effective communication was essential for resolving customer issues and ensuring satisfaction. My experience in these roles has honed my ability to communicate effectively in both written and verbal forms, allowing me to provide excellent customer service and resolve technical issues efficiently

Throughout my career, I have consistently demonstrated excellent written and verbal communication skills in English. These skills have been essential in providing effective customer support, resolving technical issues, and building positive relationships with customers. Core Skill: My resume explicitly states "Excellent written and verbal communication skills in English." This highlights the importance of these skills in my overall professional profile. Transcom Inc Bacolod (Nov. 2013 - Dec. 2014): In this role, I managed inbound calls from Xfinity customers, requiring me to actively listen to their concerns and communicate empathetically and courteously to retain their services. Building rapport and clearly explaining solutions were crucial aspects of this role. Panasiatic Call Center Inc (Sep. 2015 - Feb. 2016): Providing phone-based customer support for Straight Talk Wireless involved clearly and concisely communicating technical information to customers, assisting them with adding minutes and troubleshooting technical issues. Teletech Bacolod (Feb-2016 to Feb-2018): Diagnosing and resolving network and modem functionality issues required me to walk customers through complex hardware and software configurations. This involved explaining technical concepts in a way that was easy for them to understand. Concentrix Bacolod (Hired March 4, 2019 to Sept 2, 2025): Working on the Xfinity account involved providing phone-based customer support, including troubleshooting technical issues with cable internet and landline services, and explaining complex billing details. Clear and effective communication was essential for resolving customer issues and ensuring satisfaction. My experience in these roles has honed my ability to communicate effectively in both written and verbal forms, allowing me to provide excellent customer service and resolve technical issues efficiently.