- I am currently working on a web hosting company as a web Advisor.
- Have basic knowledge on WordPress
- Handling domain registration, DNS ,
Experience: 10+ years
Accomplished Customer Service Specialist with 18 years of frontline and leadership experience optimizing the customer lifecycle. Proven track record in high-stakes environments, specializing in technical support, financial conflict resolution, and revenue preservation. Expert at converting frustrated users into loyal brand advocates through empathetic problem-solving and rapid technical resolution. Billing & RetentionSaved at-risk accounts.Negotiated payment solutions.Recovered lost revenue.Analyzed churn drivers.Escalation ManagementDe-escalated hostile situations.Resolved complex complaints.Restored client trust.Negotiated win-win outcomes. Web Hosting Tech SupportTroubleshooted DNS issues.Resolved server errors.Managed cPanel/Plesk environments.Guided CMS configurations.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
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Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
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