Executive Assistant | Hospitality Sales Manager | Banking & Finance Support

Handled rates and quotation coordination with travel agents and DMCs Maintained accurate sales records and prepared weekly performance reports for management Managed B2B and B2C relationships with travel agents, DMCs, wholesalers, and tour operators. Assisted FAM trips and Media trips Focused on revenue growth, lead generation and commercial strategies Managed revenue reporting, database updates, and booking revenue tracking across wholesalers, DMC, agents. Led sales operations and managed key agent and wholesaler accounts (Europe market and DMC) Maintained PMS and CRM databases OTA listing management involved Represented the company at sales calls, trade shows, and travel and hospitality expos.

Provided direct executive support to resort leadership, managing calendars, correspondence, and confidential executive reports & documentation. Coordinated meetings, prepared minutes, and ensured timely follow-ups across departments Handled travel, logistics and visa arrangements for senior management Managed office administration, supplier coordination, and internal team communications. Tracked and reconciled office administration budgets and supplier invoices, contracts and other documentation Maintained organized filing systems for all executive and operational records Handled guest reviews post-stay and in-stay through ReviewPro, OTAs, TripAdvisor

Recently worked as an Executive Assistant (Interim) at Minor Hotels – Niyama Private Islands, Maldives. Provided comprehensive administrative support to the General Manager (GM), Resort Manager (RM), and Executive Committee (ExCom), including managing attendance records, travel documentation (visas and flight arrangements), expense claims, presentations, and other executive-level documents. Managed calendars, scheduled meetings, and coordinated appointments efficiently to ensure smooth daily operations. Prepared and recorded accurate meeting minutes for HOD, ExCom, F&B, and other departmental meetings. Responded promptly to guest feedback on ReviewPro, including both in-stay and post-stay reviews, and monitored guest comments on TripAdvisor to support service recovery and reputation management. Attended daily morning briefings and followed up on action items with HODs and ExCom members to ensure timely execution and completion. Managed office supplies, including raising and tracking purchase requests (PR), and coordinated operational logistics such as buggy cleaning schedules and GM/RM room cleaning arrangements as required.

From accounting and finance to the luxury hospitality industry, my career journey has provided me with a strong foundation in financial administration, sales, and executive support roles. Over the years, I have developed into a well-rounded office financial and administrative professional with strong adaptability across different industries. Career Journey: 2014 – Accounting Administrative Associate 2017 – Sales Associate, Banking Industry 2019 – Sales Coordinator → Sales Manager, Luxury Hospitality (Maldives) – Worked with Banyan Group, The Standard, IHG, Minor Hotels 2025 – Executive Assistant (Interim), Minor Hotels – Niyama Private Islands Maldives