VIRTUAL ASSISTANT | RESERVATIONS SPECIALIST | CUSTOMER SERVICE PROFESSIONAL

Customer Service Representative with specialized experience Travel account account. I specialize in managing reservations, booking calendars, property availability, pricing updates, and guest communications across multiple platforms including Airbnb, VRBO, Booking.com, Guesty, and Resly. I help guests find suitable accommodations, coordinate booking requests, apply promotional discounts, and ensure accurate reservation management to maximize occupancy and improve the guest booking experience. Expertise in guiding members through vacation planning, making reservations, and assisting with destination choices to ensure memorable experiences. Skilled in managing membership services, handling new contracts, and offering tailored promotions to enhance member benefits. Proficient in processing payments for maintenance fees and loans, providing a seamless, supportive experience for members. Dedicated to delivering personalized service and maximizing member satisfaction by addressing diverse needs and ensuring a smooth, enjoyable vacation process.

I have extensive experience providing exceptional customer support through phone, email, and online platforms. I assist guests with reservation inquiries, booking modifications, travel concerns, and account-related requests while ensuring a positive customer experience. My background includes supporting Hilton Grand Vacations members, Booking.com guests, and vacation rental clients, consistently delivering timely resolutions and maintaining high customer satisfaction standards.

I provide reliable administrative support by managing shared inboxes, creating automated email templates, monitoring booking requests, coordinating with internal teams and property managers, and maintaining accurate records. My experience working remotely for hospitality businesses has strengthened my ability to multitask, prioritize responsibilities, and support daily operations efficiently while maintaining attention to detail.