Customer Service

By strategically planning tasks, setting clear priorities, and maintaining discipline, I optimize workflows and meet deadlines without compromising quality. This approach allows me to lead teams effectively, manage responsibilities, and create space for personal growth, fostering a well-rounded and goal-driven lifestyle.

Adept at handling billing inquiries, dispute resolution, and escalation management, I provide expert guidance to customers and frontline agents. My background includes Level 2 troubleshooting for Satellite TV, Home Phone, and Internet services, ensuring efficient issue resolution and customer satisfaction.

Experienced in accounts receivable operations, collections strategy, and payroll processing using QuickBooks, I ensure timely follow-ups, compliance, and accurate financial reporting. I have successfully implemented initiatives to reduce aged receivables and improve financial efficiency.

With experience leading teams in operations, I excel in supervising daily workflows, optimizing efficiency, and driving performance through coaching and strategic goal-setting. I track key performance indicators to ensure alignment with business objectives while fostering a collaborative and motivated team culture.

I prioritize clear, transparent communication to engage teams, support training initiatives, and enhance cross-functional collaboration. My ability to motivate and develop employees ensures a productive work environment that aligns with organizational goals.