Information Systems Analyst

I developed a marketing automation solution using Google Apps Script that streamlined the process of sending targeted email campaigns. By integrating Google Sheets and Gmail, I automated data collection, segmentation, and personalized email delivery, allowing marketing teams to run efficient campaigns without manual intervention.

During my time at DELL, I provided customer support for IT, assisting users with troubleshooting hardware and software issues. This involved guiding clients through setup processes, resolving technical problems, and ensuring a seamless experience across various devices. My role required clear communication and technical knowledge, allowing me to address user concerns efficiently and maintain high levels of customer satisfaction.

Maintained and optimized network infrastructure and computer systems, ensuring reliable connectivity and performance.

I have extensive experience managing and optimizing Google Workspace, including configuring user accounts, managing permissions, and setting up email routing. I’ve streamlined workflows by automating tasks using Google Apps Script, integrated tools like Google Drive, Sheets, and Gmail for seamless collaboration, and ensured data security through proper access controls and backup solutions.