Dedicated Remote Locksmith Dispatcher with over 4 years of experience coordinating technicians, scheduling service appointments, and delivering exceptional customer service. Proficient in Workiz, OpenPhone, and Google Voice. Addressed calls, delivering dependable guidance to offer solutions. Self-motivated, reliable and able to work well both in a team environment as well as using own initiative.
Experience: 2 - 5 years
Once, there's a customer who reached out, angry she claimed that she has been robbed due to being overcharged, even though the amount she paid was below the minimum. I expressed my empathy for her, which helped to soothe her, and then I posed key questions that assisted her in realizing that our focus was more on aiding her in this circumstance rather than on generating profit. Ultimately, she thanked me, and we concluded with goodbyes.
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.