AI Automation Specialist | Lead Funnel Strategist

Handled client technical concerns and performed troubleshooting to resolve issues efficiently

My experience in the BPO industry spans nearly seven years, during which I have developed a robust skill set as both a customer service and technical support representative. I've mastered essential aspects of client communication, delivering responses that are both professional and empathetic to meet customer needs effectively.

I am currently building my expertise in AI automation by learning and applying tools such as Zapier, Make.com, n8n, and GoHighLevel (GHL). With over 8 years of experience in customer service and technical support for US-based clients, I’ve developed strong problem-solving, communication, and workflow optimization skills, which I now apply in automation projects. I focus on creating smart workflows that reduce repetitive tasks, improve efficiency, and support business growth. While I am still in the learning stage as an AI Automation Specialist, I continuously practice by working on real-world automation scenarios such as lead capture, CRM integration, and task management allowing me to deliver reliable and practical solutions. I am passionate about helping businesses save time, streamline operations, and achieve results through automation.

As a funnel builder, I specialize in designing and optimizing high-converting funnels that guide prospects through a seamless customer journey—from awareness to conversion. I’ve built lead generation and sales funnels using tools like GoHighLevel, system.io, and Leadpages, tailored to various industries including e-commerce, real estate, and service-based businesses.