Customer Service Representative with experience in inbound/outbound calls, cold calling, and social media marketing. Skilled in handling customer concerns, managing online sales, and using CRM tools. Known for being reliable, adaptable, and customer-focused.
Experience: 2 - 5 years
I have over 2 years of experience in customer service and sales. I worked as a Customer Service Representative at Alorica and iQor, where I handled high call volumes, assisted customers with inquiries, processed orders, and resolved issues while maintaining a positive customer experience. I also have experience as a cold caller, where I reached out to potential clients, followed scripts, handled objections, and converted leads into customers. This helped me develop strong communication and sales skills. In addition, I currently manage my own online selling business and do affiliate marketing, where I promote products, handle customer inquiries, and close sales through social media platforms. I am comfortable using CRM systems, managing data, and communicating with customers via phone, email, and chat. I am reliable, detail-oriented, and eager to contribute to a growing team.
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