Cold Caller, Appointment setter and Executive Assistant

VIRTUAL ASSISTANT – Life Insurance - Reach out to potential clients (cold callers) or previously engaged leads (warm callers) using clear, polite, and persuasive communication. - Efficiently coordinate and set appointments between prospects and sales representatives or relevant personnel. - Manage calendars, follow-up reminders, and reschedule as necessary to maximize attendance. - Operate dialer software, CRM platforms, and communication tools to manage calls and track lead information. - Confidently address objections and resolve issues to keep prospects engaged. - Adapt scripts and approaches based on feedback and data analysis. - Provide detailed reports on lead status and appointments set. - Employ call scripts, flowcharts, and guides to maintain consistent messaging and handle diverse scenarios smoothly.

Alorica Philippines - Customer Service Associate - Manage inbound and outbound calls to assist customers with their account or technical-related concerns. - Document interactions and update customer information accurately in CRM systems. - Schedule follow-ups or appointments as required to maintain customer satisfaction. - Utilize CRM software, communication platforms, and scheduling tools confidently - Protect sensitive customer data and adhere to privacy laws and company policies. - Manage multiple customer interactions and tasks efficiently using strong time management. - Stay updated on product knowledge, company procedures, and best communication practices. - Use scripts, FAQs, flowcharts, or guides to ensure consistent and accurate responses. - Report trends, feedback, and potential improvements to supervisors.