Dropshipping Virtual Assistant Services ( ---------- ) Data Entry ( ---------- )

Overview

Looking for full-time work (8 hours/day)

at $3.30/hour ($640.00/month)

Bachelors degree

Last Active

July 3rd, 2026 (19 days ago)

Member Since

October 16th, 2024

Profile Description

Thank you for checking out my profile! My name is Jereza, and I am from the Philippines. I have been working as an E-commerce Customer Service Support for more than 4 years. I’m your dedicated Dropshipping Virtual Assistant, here to streamline and elevate your e-commerce business! With years of experience in the dropshipping industry, I specialize in managing online stores, and ensuring smooth operations—from supplier sourcing to customer satisfaction.

I am skilled in:

Order Fulfillment: Coordinating with suppliers, tracking shipments, managing inventory, and ensuring timely delivery to customers.

Customer Support: Providing professional, prompt, and empathetic responses to customer inquiries via email, chat, and ticketing systems.

Ticketing Tools: Gorgias, HelpScout, and Zendesk for efficiently managing customer tickets, prioritizing urgent requests, and maintaining a seamless support. Email Management: Crafting clear, professional, and customer-friendly email responses; handling complaints, refunds, cancellations, and escalations with care and efficiency.

Conflict Resolution: Resolving disputes diplomatically, turning challenging situations into positive customer experiences.

Team Communication: Slack, ---------- , and Microsoft Teams for smooth internal collaboration, sharing updates, and coordinating with suppliers or tea ---------- mbers.

Performance Monitoring: Tracking response times, ticket resolution rates, and customer satisfaction metrics to continuously improve service quality.

Personalization & Customer Experience: Tailoring communication to individual customers, building loyalty, and increasing repeat purchases.

My goal is to save you time and reduce stress by handling the day-to-day operations of your dropshipping business. I am proactive, detail-oriented, and highly adaptable to your unique business needs, ensuring your store remains competitive, profitable, and customer-focused.

I take pride in being able to balance high-volume tasks with quality service, whether it’s managing hundreds of customer inquiries, resolving complex issues, or coordinating multiple orders simultaneously. My experience has taught me how to stay organized, prioritize efficiently, and maintain a positive experience for every customer.

When I’m not helping clients grow their online stores, I enjoy analyzing e-commerce trends, discovering new tools and strategies, and finding creative solutions to improve operations and customer satisfaction.

Let’s work together to take your dropshipping business to the next level—I’m ready to help your store thrive, streamline processes, and keep your customers happy!