I’m a versatile and adaptable individual who thrives on variety in my work. I’m a strong communicator who enjoys collaborating with others. While I prefer a structured approach, I’m open to change and can adapt to new situations. I’m a thoughtful and analytical person who values established methods but is also willing to explore innovative solutions.
Experience: 5 - 10 years
Provided technical support and resolved customer inquiries related to software licensing, account settings, transactions, payment disputes and claims, insurance’s benefits and eligibility, authorization, and claims Handled high-priority cases via inbound calls, outbound calls, chat, and email Demonstrated strong multitasking skills by managing two concurrent chats and handling outbound calls Successfully navigated complex and evolving customer service environments
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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