Virtual Assistant - Credit Repair Expert & CSR

Analyzed credit reports to identify and dispute inaccurate or unverifiable items in compliance with FCRA, FDCPA, and Metro 2 standards. Filed and tracked consumer complaints with CFPB, DFPI, and BBB to ensure client rights were upheld. Managed client cases using CRM for efficient dispute tracking and documentation. Communicated regularly with clients, providing updates, education, and professional guidance throughout the credit repair process.

Account Associate VXI Global Holdings B.V. Philippines  Handled customer accounts, billing inquiries, and service concerns while multitasking across various systems.  Delivered excellent customer service and retained clients by resolving issues quickly and effectively.  Consistently recognized among top-performing agents for resolution accuracy and client satisfaction. Customer Service Advisor I Concentrix CVG Philippines, Inc.  Delivered technical support and guided customers through system concerns with clarity and patience.  Resolved issues efficiently while meeting performance targets and achieving a 90% satisfaction rating.  Adapted to shifting tasks and priorities while ensuring service quality.

Handled customer inquiries, resolved concerns, and maintained client satisfaction Assisted in sales processes including upselling, lead nurturing, and follow-ups Built and maintained long-term relationships with clients and stakeholders

Supported CEOs, VPs, and Executives with administrative tasks and scheduling Managed calendars using Google Calendar, Microsoft Calendar, and Calendly Updated documents, templates, policies, and SOPs