Dynamic and results-oriented professional with over 8 years of management experience in restaurant operations and 5 years in customer service roles across healthcare and mortgage sectors. Proven track record in enhancing operational efficiency, driving customer satisfaction, and leading high-performing teams.
In my restaurant management role, I successfully oversaw daily operations, ensuring a high standard of service and efficient workflow. My experience as a Customer Service Representative and Team Lead in the mortgage industry honed my skills in KPI management, data entry, bookkeeping, and training. I have effectively managed team performance through call audits and continuous feedback, resulting in improved customer satisfaction scores.
I am adept at using Microsoft Outlook for
I am looking to leverage my extensive experience in a challenging role that allows me to contribute to team success and drive operational excellence
Experience: 10+ years
With over 13 years of diverse customer service experience, I have honed my skills in three key sectors. I spent three years in healthcare, where I provided compassionate support to patients and efficiently managed inquiries. In the mortgage industry, I dedicated two years to assisting clients with account management, ensuring clarity and satisfaction throughout the process. Additionally, my eight years in restaurant operations involved delivering exceptional service in fast-paced environments, training staff, and enhancing customer experiences. My background equips me with a strong ability to communicate effectively, solve problems, and build lasting relationships with clients.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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