Admin assistant , Receptionist, dental encoder,Appointment Setter

Verified patients' dental insurance eligibility, benefits, and coverage prior to appointments. Contacted insurance providers to obtain accurate breakdowns of benefits, including deductibles, annual maximums, frequencies, waiting periods, and coverage percentages. Reviewed and interpreted Explanation of Benefits (EOBs) and assisted in resolving claim discrepancies. Submitted and followed up on pre-authorizations and predeterminations to ensure timely treatment approvals. Coordinated with dental offices, providers, and patients regarding insurance coverage and estimated out-of-pocket costs. Updated patient records and insurance information accurately in the practice management system. Assisted with appointment scheduling, patient reminders, and administrative support. Maintained HIPAA compliance while handling confidential patient information. Provided excellent customer service through professional phone, email, and chat communication. Demonstrated strong attention to detail, accuracy, and efficiency in managing multiple insurance verification requests and administrative tasks.