Dispatching and Customer Service

I’ve worked in technical support for 2 years, helping people solve issues with their devices, internet, or software. Most of the time, I’d walk them through step-by-step fixes or do it remotely. I got used to handling all kinds of problems—sometimes it was simple, other times it took some digging. What I really learned was how to stay patient, explain things clearly (especially to those who aren’t tech-savvy), and keep calm even when customers were upset or frustrated. I also used tools to track tickets, document issues, and follow up when needed. It taught me how to think fast, stay organized, and always keep the customer experience in mind.

I worked in healthcare insurance support where I helped people understand their coverage and answered questions about their benefits, bills, and claims. A lot of times, members were confused or stressed, so I made sure to explain things clearly and calmly—like what’s covered, what they might need to pay, or why a claim was denied.

Over the past 7 years working in the BPO industry, I’ve had the chance to handle a wide range of accounts — from health insurance and financial services to tech support and retail. Each one taught me something different, and together they’ve shaped me into someone who’s very adaptable, patient, and always focused on helping people.