Customer Service / Virtual Assistant/ Bookkeeper

*Responding to customer inquiries and concerns via phone, email, chat, or in-person. *Providing accurate information about products, services, and policies. *Assisting customers with order placements, returns, and tracking shipments. *Engaging with customers in a friendly, empathetic, and professional manner. *Providing clear and concise explanations and instructions. *Maintaining detailed records of customer interactions and transactions.

*Continuously monitoring financial transactions and activities to detect unusual or suspicious behavior. *Using automated systems and software to flag potential fraud. *Conducting thorough investigations to gather evidence and establish the extent of fraud via outbound call. *Communicating with customers regarding suspicious activities on their accounts. *Providing guidance and support to customers who have been victims of fraud.

*Contacting customers to verify transactions flagged as suspicious by fraud detection systems. *Confirming the legitimacy of transactions and gathering additional information if needed. *Conducting interviews with customers to gather details about potentially fraudulent activities. *Collecting evidence and documenting findings for further investigation. *Assisting customers with concerns related to fraud, such as disputing unauthorized transactions. *Providing guidance on steps to secure their accounts and prevent future fraud.

I completed training in QuickBooks Online through Sync2VA and earned a certificate upon successfully accomplishing all required activities.

*Responding to customer inquiries via phone, email, or chat. *Diagnosing and resolving technical issues. Providing step-by-step guidance to troubleshoot problems. *Offering technical advice and recommendations to customers. *Escalating complex issues to higher-level support when necessary.

*Answering and directing phone calls *Managing correspondence (emails, letters, memos) *Scheduling appointments and meetings *Handling data entry tasks *Ordering and managing office supplies *Coordinating office maintenance and repairs

*Crafting engaging posts, captions, and multimedia content for various social media platforms. *Designing basic graphics and videos to complement posts. *Ensuring consistency in posting frequency and timing. *Responding to comments, messages, and mentions in a timely and friendly manner. *Engaging with followers by liking, sharing, and commenting on user-generated content.

*Designing logos, brochures, business cards, and promotional materials. *Developing social media graphics, banners, and advertisements. *Retouching and enhancing photos. *Manipulating images to fit design requirements. *Cropping, resizing, and optimizing images for different platforms.

Offering basic video editing services