Overview
Looking for part-time work (3 hours/day)
at $3.31/hour ($240.00/month)
Associates degree
Last Active
July 7th, 2026 (2 days ago)
Member Since
September 22nd, 2024
Profile Description
I am currently employed as a Sr. Operations Representative in Capital One Philippines. I am responsible for conducting document verification and fraud investigations to ensure the authenticity of customer information and prevent unauthorized account activity. Performs outbound calls to communicate document review results, provide guidance on next steps, and maintain excellent customer relations. Previously handled inbound calls for the dispute team, assisting customers with transaction disputes, fraud claims, and credit card replacements while ensuring accuracy and compliance with internal policies. Also reviewed and processed merchant documentation as part of Visa and Mastercard’s dispute resolution procedures. Demonstrated strong analytical, communication, and problem-solving skills in a fast-paced financial environment, consistently meeting quality and productivity standards while upholding customer trust and data security.
Top Skills
Customer Support » Customer Service
Experience: 5 - 10 years
Been working in a customer service industry since 2015, assisting customers on a specific task depending on the trained line of business given. I've experienced assisting pharmacists with their prescription overrides, & credit card holders with their fraud and disputes concerns.
Professional Services » Photography
Experience: 2 - 5 years
Been a hobbyist and a freelance photographer for years now
Design » Graphic Design » Procreate
Experience: 2 - 5 years
I have a passion in arts. I make digital arts using procreate, I make art commissions from customers online and I post it on my social media accounts.
Other Skills
Basic Information
- Age
- 36
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Bacoor, Cavite
- Tests Taken
- IQ
- Score: 124
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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