EBay Store Manager/Customer Service Manager Amazon Team Lead

Overview

Looking for full-time work (12 hours/day)

at $3.85/hour ($1,016.40/month)

Bachelor of Science in Nursing (Graduate)

Last Active

March 16th, 2024 (35 days ago)

Member Since

January 3rd, 2011

Profile Description

   
SKILLS:
-eBay Australia Account Manager for top 66 merchant accounts for Electronics Category
-Work for eBay company for 4 years supporting high-value sellers (Customer Service Representative)
-eBay Drop shipping Store Manager/Administrator, Customer Service Manager for 4 years and counting
-Amazon Team Leader (assigned to look over 5 dropshipping stores with 6 VAs under my supervision)
-Amazon Customer Service Manager, Order Fulfillment, Overall Account Health/Performance, Product Researcher
-eBay US Lister
-eBay AU Lister
-eBay Title Optimization
-eBay Keyword Research Optimization
-Zik Pro Analytics
-AutoDS
-Webscraper
-Keepa
-Pricepoint
-SKU Grid
-SKU Fetch
-easync
-DSM
-SaleFreaks
-Shopify
-Yaballe
-Amazon, Walmart, Home Depot, Catch, Dropshipzone, Sydneytool, Product Sourcing and many more
-Data Entry
-Duoplane
-Slack
-Glip
-Chili Hunter
-Bonanza Store
-Google Documents/Sheets
-manual eBay listing (single and multiple variation)
-4 years experience of different types of support: phones, email and chat

 QUALIFICATIONS
-4 years of working as Customer Service Representative for phones, email and chat and promoted as an Account Manager for 66 top eBay merchant accounts under Electronics category
-4 years experience and working as present as Store Manager for an eBay account with knowledge of using various Dropshipping tools like AutoDS, Webscraper, Keepa, Pricepoint, SKU Grid, SKU Fetch, Shopify, Duoplane, Glip, Slack, Google Documents, Google Sheets, Google Calendar and dropshipping tools like DSM Tool, Zik Analytics, SaleFreaks, easync, Chili Hunter, and many more
-Team Leader and Trainer/Coach for VAs on how to do customer service, order fulfillment, product research 
-With good command in English language both oral and written
-With good customer service skills and good personality
-Able to handle tasks with time constraints
-Fast typing skills (touch-type)
-IELTS (International English Language Testing System) Academic Passer with average score of 7.5
 
WORK EXPERIENCES

AMAZON FBM/DROPSHIPPING TEAM LEADER/STORE MANAGER
Amazon US Account January 5, 2021-June 5, 2022
-Responsible for overall successful performance/operations the store and teaUpgrade to see actual infombers
-Guide, manage, and track the performance of all teaUpgrade to see actual infombers in a professional manner
-Temporarily help with other departments' responsibilities such as fulfilling orders, replying to customer service messages, fixing the valid tracking rate, submitting appeals for A-Z/chargeback claims, etc-Checking each stores' Performance Notifications in your Group(s) daily and notifying clients the same day a notification is received via a message in both Skype chats
-Communicate will all teaUpgrade to see actual infombers when needed in a professional manner-Any additional responsibilities/tasks provided by clients that are within your scope of work

EBAY CUSTOMER SERVICE MANAGER/ORDER FULFILLMENT/FACEBOOK MARKETPLACE CUSTOMER SERVICE
eBay US Drop shipping store
March 28, 2020-Present
-Answer all eBay messages (pre-sale, cancellation requests, returns, eBay notifications and many more)
-Contact suppliers (Amazon and Walmart) if there are order issues or if we need to provide return postage labels for all order returns
-Fulfill orders for Amazon and Walmart drop ship items
-Upload tracking every day using trackerbot or manually; check late/overdue shipments and communicate with buyer for shipping delays or out of stock/replacement order issues
-Contact eBay for Feedback appeal, Defect appeal and responding to eBay cases to make sure we don't get defects
-Communicate with other VAs especially if there are listing errors, order errors or any special case that need to be discussed
-Work with employer on account issues that needs to be discussed or emails that need escalation or approval
-Answer Facebook messages in timely manner regarding product information, EDD, order inquiry and many more

EBAY ACCOUNT MANAGER
eBay US Drop shipping store
February 27, 2019-November 30, 2020
-Fulfill orders manually in Walmart, Home Depot and Amazon and using different types of cashback sites with the highest rate; record all processed orders in Google sheet
-Manual sourcing of profitable items in Walmart and Home Depot within requirement/listing criteria using SKU Fetch/SKU Grid as repricer
-Monitor all awaiting shipment orders and making sure that tracking numbers are uploaded promptly within stated handling time; sending notifications to buyers when items are shipped and when it's delivered
-Answer all customer queries and pre-sale questions 
-Handle returns and money back guarantee cases
-Handle feedback appeal and monitoring status/performance of the account
-Cancel orders and source items for unfulfilled orders
-Checking listings and making sure that it complies with eBay policies
-Monitoring availability and price changes for listed items
-Training other VAs for order fulfillment and other simple tasks that can be delegated
-Knowledge of SKU Grid and SKU Fetch

EBAY MANUAL LISTER FOR CAR/AUTO PARTS
eBay US and CA stores
February 20, 2020- September 2020
-Manual listing of car/auto parts such as radiator, turbo fans and many more
-Making sure that all item specifics, core sizes, interchange and supersede information are indicated in the listings
-Inventory of available parts for multiple warehouse location for respective eBay stores
-Editing of listings that have low sales to make sure titles are optimized and important data are listed

EBAY AND SHOPIFY PRODUCT RESEARCHER/LISTER, CUSTOMER SERVICE 
eBay AU Drop shipping store
March 28, 2020- August 2020
-Research profitable/selling items using manual method, TeraPeak and ShelfTrend
-Manual listing of items, using Canva for editing pictures making it catchy for buyers, adding inventory to Scarcity Manager tool
-Product research from various suppliers such as Dropshipzone, Sydneytool, Catch, Dshop, Surekoala, and many more
-Customer Service for both eBay and Shopify Accounts
-Shopify product listing and price adjusting

EBAY STORE ADMINISTRATOR
eBay US Drop shipping store
November 26, 2018-December 18, 2019
-Fulfill orders using SaleFreaks and find profitable items as per profit requirement/listing criteria with help of Zik Analytics
-Monitor all awaiting shipment orders and making sure that tracking numbers are uploaded promptly within stated handling time
-Answer all customer queries and pre-sale questions 
-Handle returns and money back guarantee cases
-Handle feedback appeal and monitoring status/performance of the account
-Cancel orders and source items for unfulfilled orders
-Checking listings and making sure that it complies with eBay policies
-manages Bonanza store (fulfill orders, answer emails, upload tracking numbers, etc)

EBAY STORE MANAGER
eBay US Drop shipping Store
September 3, 2018-January 20, 2019
-Fulfill orders using DSM tool and source items in Amazon, Home Depot and Walmart
-Manages other stores using SaleFreaks and AutoDS software
-Find profitable items using Zik Analytics
-Monitor all awaiting shipment orders and making sure that tracking numbers are uploaded promptly within stated handling time
-Answer all customer queries and pre-sale questions 
-Handle returns and money back guarantee cases
-Handle feedback appeal and monitoring status/performance of the account
-Cancel orders and source items for unfulfilled orders
-Checking listings and making sure that it complies with eBay policies

EBAY STORE ADMINISTRATOR/SHOPIFY ORDER FULFILLMENT
eBay Australia Store
September 2, 2018-Present (Part-time)
-Send orders to warehouse daily for processing and create packing slip for each order
-Manual listing of items from scratch (single and multiple variation)
-Search for pictures on the internet which match the UPC or description of the item
-Pricing of items listed (researching RRP)
-Monitor all awaiting shipment orders and making sure that tracking numbers are uploaded promptly within stated handling time
-Answer all customer queries and pre-sale questions 
-Handle returns and money back guarantee cases
-Handle feedback appeal and monitoring status/performance of the account
-Cancel orders 
-Checking listings and making sure that it complies with eBay policies
-Fulfill orders in Shopify and create label as well packing slip
-Use Sendle and Shippit tools to create labels and send daily orders to warehouse for order fulfillment

EBAY AUSTRALIA ACCOUNT MANAGER
amaysim 
August 21, 2017-August 24,2018
 
-Managed amaysim eBay account and handle all email queries regarding product details, returns, pre-sales query and escalations
-Making sure that all negative feedback are appealed to eBay Customer Support for removal and managing defects to maintain top-seller performance status
-Daily report for sales and managing promotions
-Keeping track of orders that are awaiting postage and making sure it’s dispatched within handling time
-Knowledge in using Shopify, Duoplane, Glip, Slack, Google Documents, Google Sheets, Google Calendar
-Helped in creating promotions to increase sales traffic and boost sales
-Knowledge in cancelling orders and how to go about returns and disputes for eBay Money Back Guarantee
 
EBAY ACCOUNT MANAGER- CUSTOMER SERVICE REPRESENTATIVE
EPERFORMAX CONTACT CENTERS AND BPO
Salinas Drive, Lahug, Cebu City
August 15, 2014 to August 20, 2017
 
-Managed 60+ top merchant accounts for eBay Australia under Verticals
-Focused on improving seller performance by proactively checking defects, feedback, policy violation, account standing,on-time payments and other requirements that promote increased search ranking and visibility
-In-depth knowledge on any listing concerns and selling tools and features since I worked for 2 years exclusively for high-value sellers
-In-depth knowledge of eBay Money Back Guarantee processes for both escalations and appeals and all policy processes
-In-depth knowledge of billing and invoices including credits, billing cycle, and payments
-Excellent knowledge on creating promotions that will help grow sales and increase traffic
-Reliably follow up with customers on issues that were not able to be resolved during a single contact and partner with sellers in resolving transaction issues and disputes
-Supports and helps communicate with trading partners for unresolved disputes and escalated issues
 
AMAZON-CUSTOMER SERVICE REPRESENTATIVE
CONVERGYS PHILIPPINES SERVICES CORPORATION
IT Park, Lahug, Cebu City
February 1, 2013- January 30, 2014
 
VOLUNTEER NURSE
DEMOCRITO O.PLAZA MEDICAL HOSPITAL
Patin-ay, Prosperidad, Agusan del Sur, Philippines
April 1, 2013-October 1, 2013
 
MANAGEMENT TRAINEE
COFFEE CLUB PTE LTD
Tiong Bahru, Singapore
September 5, 2011-March 1, 2012
 
TRAININGS
ATTENDED
TH-SM-101C-0 INTERACT WITH GUESTS
Singapore Workforce Skills Qualifications
September 15, 2011
 
FB-FBS-101C-1 PREPARE FOR SERVICE (MISE EN PLACE)
Singapore Workforce Skills Qualifications
September 22, 2011
 
GLOBAL COMMUNICATIONS TRAINING
Eperformax Contact Centers & BPO
April 1, 2014
 
EDUCATIONAL
ATTAINMENT
 
Tertiary
June 2006 – March 2010
Bachelor of Science in Nursing
Ateneo de Davao University
Davao City, Philippines
 
Secondary
June 2002- March 2006
Ateneo de Davao University
Davao City, Philippines
 
REFERENCES
 
Mel Miller
Account Manager
amaysim
Contact: Upgrade to see actual info
 
Christopher John E. Alforque
Performance Development Supervisor
Eperformax Contact Centers & BPO
Contact: Upgrade to see actual info
or + (63)Upgrade to see actual info
 
George Solamillo
Performance Development Coach
Eperformax Contact Centers & BPO
Contact: Upgrade to see actual info or + (63)Upgrade to see actual info