Quality Analyst | CSR | Executive Assistant

Work as Quality Analyst for rental Account (Airbnb) *Conduct comprehensive quality assessments and audits to ensure compliance with regulatory standards and company policies. *Prepare detailed reports and presentations for management, highlighting findings, trends, and recommendations for continuous improvement. *Train and mentor team members on quality assurance processes and best practices to maintain high standards of performance. *Utilize statistical analysis and data-driven techniques to identify root causes of issues and implement effective corrective actions. *Experts in handling accommodation accounts and mentoring new hires about policies and compliance. *Handled inquiries, resolved issues, and addressed complaints promptly and effectively to ensure customer satisfaction and loyalty. *Provided personalized recommendations based on customers' preferences, budget, and specific requirements, enhancing their overall experience. *Utilized Nova CRM tool

Worked as Customer Support for Travel Account (American Airline) *Assisted customers with booking travel arrangements, including flights, hotels, car rentals, and vacation packages, ensuring a seamless booking experience. *Provided personalized recommendations and advice based on customers' preferences and budget constraints, resulting in increased customer satisfaction and repeat business. *Collaborated with cross-functional teams, including sales and operations, to address customer concerns and improve service delivery. *Handled inquiries and resolved customer issues promptly and courteously, achieving a good recommendations and promoters *Utilized Sabre CRM tools.

* Managing and assisting with client acquisition. * Conduct a quality assessment for all required documents before the submission. * Collaborate with different organizations and utilize AuditX as the primary tool. * Assisted clients through email response and provided recommendations for energy programs. * Verified customers’ insurance coverage, eligibility, and benefits to ensure accurate billing and claims processing. * Assisted clients with policy-related inquiries, including coverage limits, co-pays, and claim status updates, while maintaining a professional and empathetic approach. * Collaborated with insurance providers and internal teams to resolve discrepancies, confirm authorizations, and ensure timely claim approvals.