Kellie

E-commerce Assistant | Shopify & Customer Support Specialist

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Overview

Looking for full-time work (8 hours/day)

at $5.09/hour ($969.60/month)

Bachelors degree

Last Active

June 3rd, 2026 (11 days ago)

Member Since

September 18th, 2024

Profile Description

Your Shopify store is leaking revenue — and you probably don't even know where.

Misrouted support tickets. Products buried three pages deep. Inventory counts that don't match reality. These are the silent killers of e-commerce growth, and fixing them is exactly what I do. I'm an E-commerce Operations Specialist who turns messy Shopify stores into systems that run clean. I handle the technical backend work that most store owners know matters but never have time to fix — so you can focus on scaling instead of firefighting.

What I bring to your store:
Storefront Operations — End-to-end Shopify management: niche product listings, SEO-optimized descriptions, and store architecture built so customers find what they want in 3 clicks or less.
Customer Support Automation — Helpdesk setup and configuration (Gorgias, Tidio, Lyro AI) that answers common questions automatically — no more double-replies, no more 12-hour response times.
Data & Inventory Management — Regular audits targeting 98%+ inventory accuracy, with clean data sync across your entire app stack.
Product Research & Sourcing — Identifying high-potential products with 3x+ markup potential to keep your margins healthy and your catalog competitive.

Why me over the next VA in your inbox? I don't just list products and call it a day. I've built and stress-tested these workflows in a professional Sandbox environment to make sure they actually hold up at scale. I think in systems, not tasks — which means the work I set up today still saves you time six months from now.


If your store needs less chaos and more structure, let's talk.

Top Skills

Experience: Less than 6 months

I specialize in Shopify Product Management. I can manually add products, write SEO-friendly descriptions, and organize collections.

Other Skills

Experience: Less than 6 months

I have hands-on experience managing Shopify storefronts, including manual product uploads, optimizing descriptions for SEO, and organizing collections.

Experience: Less than 6 months

I am trained in using Gorgias and Tidio to manage customer inquiries. I can handle live chat and email support, focusing on fast response times. I am also familiar with the Shopify Returns and Refunds process to ensure customers are handled professionally while following store policies.

Experience: Less than 6 months

I am proficient in managing the full order fulfillment lifecycle. This includes tracking inventory levels, processing orders through Shopify, and handling returns and refunds professionally. I am detail-oriented, ensuring that shipping details are accurate to prevent delivery delays and maintain high customer satisfaction.

Basic Information

Age
24
Gender
Female
Website
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Address
San Pablo, Laguna
Tests Taken
DISC
Dominance: 32
Influence: 7
Steadiness: 18
Compliance: 43
English
C1(Advanced)
Government ID
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