Customer Support Representative

Overview

Looking for full-time work (8 hours/day)

at $5.64/hour ($1,090.91/month)

Associates degree

Last Active

June 30th, 2026 (9 days ago)

Member Since

September 18th, 2024

Profile Description

Customer Service Representative

I have over 3 years of experience in Customer Service, handling phone, chat, and email support. I specialize in assisting customers with inquiries, resolving issues efficiently, and ensuring a positive experience in every interaction.

I’m known for being patient, professional, and detail oriented. I take pride in maintaining a high level of customer satisfaction by actively listening, communicating clearly, and finding the best solutions.

Skills: Customer Support | Email & Chat Handling | Problem Solving | Communication | CRM Tools | Data Entry

Real-Time Analyst (RTA)

I have 8 months of experience as a Real-Time Analyst, where I was responsible for monitoring agent performance, managing service levels, and ensuring schedule adherence across teams.

I worked closely with operations and team leaders to optimize staffing, reduce queue times, and improve overall efficiency. I’m also skilled in creating and analyzing reports to identify trends and provide actionable insights.

Skills: Real-Time Monitoring | Workforce Management | Queue Management | Schedule Adherence | Reporting & Analysis | Coordination

Virtual Assistant / Sales Development Representative

I’ve been working as a Virtual Assistant and Sales Development Representative for 10 months, focusing on lead generation, appointment booking, and customer support. My main tasks include calling and following up with leads, managing Meta (Facebook and Instagram) business accounts, encoding data, and assisting customers with their inquiries.

I also handle Google Reviews management—responding to feedback professionally and maintaining a positive brand reputation. In addition, I work closely with team leaders to coordinate daily tasks and ensure smooth communication across the team.

Skills: Lead Generation | Cold Calling | Appointment Booking | Social Media Management (Meta) | Data Entry | Customer Support | Google Reviews Management | Admin Support | Team Coordination