? Common Issues: Performance problems, update failures, system crashes, and boot issues.
? Troubleshooting Tools: Task Manager, Device Manager, Event Viewer, and Windows Security.
? Problem Solving: Identifying and resolving hardware and software conflicts.
? Repair Techniques: Using Safe Mode, System Restore, and troubleshooting startup issues.
? Microsoft Office Suite: Troubleshooting issues with Word, Excel, PowerPoint, and Outlook.
? Microsoft 365: Managing and troubleshooting cloud-based apps and services, including OneDrive.
? Network Configuration: Knowledge of setting up and troubleshooting network connections and settings.
? Troubleshooting Tools: Command Prompt (e.g., ipconfig, ping, tracert) and Network & Internet settings.
? Windows Security: Understanding of Windows Defender and other security features.
? Update Management: Troubleshooting issues related to Windows Updates and ensuring system updates are applied correctly.
? File System: Proficiency in managing files and folders, including permissions and backups.
? System Resources: Managing disk space, system performance, and memory usage.
? Remote Assistance: Using remote desktop tools to provide support and troubleshoot issues.
Experience: 1 - 2 years
Proficient in Microsoft technical assistance. competent in handling software upgrades, identifying system performance issues, and fixing network connectivity issues. adept at putting security measures in place, using built-in diagnostic tools, and offering efficient remote assistance. strong problem-solving skills, a good grasp of file and system administration, and a working knowledge of automation programming.
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