I have over 10 years of BPO call center experience with the role of Inbound Sale

I have over 5 years experience in Customer Service. Customer Service Representative (CSR) typically handles a range of tasks aimed at providing support and ensuring customer satisfaction. Some of my common responsibilities include: 1. Handling Customer Inquiries: Answering incoming calls, emails, or chat messages to assist customers with their questions about products, services, and billing. 2. Technical Support: Assisting customers with troubleshooting network, device, or service-related issues, such as connectivity problems or account setup. 3. Billing and Payments: Helping customers understand their bills, processing payments, resolving billing disputes, and explaining charges or payment options. 4. Account Management: Assisting customers in managing their accounts, including updating personal information, upgrading or downgrading plans, and explaining service options. 5.Sales and Retention: Offering customers information about available promotions, upselling additional services, and retaining customers who are considering cancellation. 6.Escalating Issues: Forwarding more complex issues to technical teams or supervisors when necessary, especially when problems require specialized knowledge or intervention. 7. Service Activation/Deactivation: Activating new services, devices, or accounts and helping customers disconnect or transfer services when requested. 8. Complaint Resolution: Addressing and resolving customer complaints or concerns in a professional manner, including following up to ensure satisfaction. 9. Logging and Documentation: Recording all customer interactions and maintaining accurate case notes for future reference or reporting.