VA | ADMIN ASSISTANT | SOCIAL MEDIA MANAGER

In my roles as a Subject Matter Expert and Interim Team Manager, I demonstrated strong leadership skills by providing guidance, coaching, and mentoring to team members, enhancing their performance and fostering a positive, motivating work environment. As a Subject Matter Expert, I served as the primary resource for product knowledge, policies, and processes, assisting with complex cases, conducting training sessions, and facilitating mentoring to ensure customer satisfaction and team adherence to company standards. I supported the Talent Acquisition team by conducting initial interviews during peak seasons and collaborated with management to analyze performance, address challenges, and implement process improvements. As an Interim Team Manager, I further showcased my leadership abilities by overseeing team schedules, monitoring compliance, and managing administrative tasks such as leave applications and promotion requests. I conducted performance evaluations, provided actionable feedback, and aligned team efforts with organizational goals through regular meetings and training sessions. Across both roles, I worked closely with senior management to analyze metrics and implement strategies that enhanced efficiency, service quality, and overall operational success.

In my roles as a Subject Matter Expert and Interim Team Manager, I demonstrated strong leadership skills by providing guidance, coaching, and mentoring to team members, enhancing their performance and fostering a positive, motivating work environment. As a Subject Matter Expert, I served as the primary resource for product knowledge, policies, and processes, assisting with complex cases, conducting training sessions, and facilitating mentoring to ensure customer satisfaction and team adherence to company standards. I supported the Talent Acquisition team by conducting initial interviews during peak seasons and collaborated with management to analyze performance, address challenges, and implement process improvements. As an Interim Team Manager, I further showcased my leadership abilities by overseeing team schedules, monitoring compliance, and managing administrative tasks such as leave applications and promotion requests. I conducted performance evaluations, provided actionable feedback, and aligned team efforts with organizational goals through regular meetings and training sessions. Across both roles, I worked closely with senior management to analyze metrics and implement strategies that enhanced efficiency, service quality, and overall operational success.

Skilled in Google Docs for Document and Data Management

Skilled in Google Sheets for Document and Data Management

I worked as a Social Media Manager for Allo Coffee Roasters for 2 years, where I created and managed content across Facebook and Instagram. My role included developing content calendars, designing engaging graphics using Canva, writing captions, and monitoring analytics to track performance. I also collaborated with the team to align social media campaigns with seasonal promotions and branding. Through these efforts, I helped increase engagement, grow followers, and strengthen the brand’s online presence.

I worked as a Social Media Manager for Allo Coffee Roasters for 2 years, managing Facebook and Instagram through Meta Business Suite. My responsibilities included creating content calendars, designing graphics in Canva, writing captions, scheduling posts, and tracking analytics to optimize performance. I also collaborated with the team to align campaigns with promotions, which helped boost engagement and grow the brand’s online community.