Virtual Assistant / Social Media Manager

Created engaging social media content including graphics, captions, and short-form videos for online platforms. Managed content planning, scheduling, and audience engagement while ensuring brand consistency. Experienced in using design and editing tools to produce visually appealing content that increases reach and engagement.

Managed calendars, scheduled appointments, coordinated meetings, and organized daily tasks to ensure smooth operations. Handled meeting reminders, rescheduling, and time management while maintaining accuracy and attention to detail.

Performed accurate data entry, updated spreadsheets and databases, maintained records, and organized information efficiently. Ensured data accuracy, confidentiality, and timely completion of tasks while using tools such as Google Sheets, Microsoft Excel, and CRM systems.

Managed my previous CEO's social media accounts by creating and posting daily content across various platforms. Planned and scheduled posts, wrote captions, monitored engagement, and maintained a consistent brand presence to help increase audience reach and online visibility.

Edited and enhanced photos for social media, marketing materials, and digital content. Performed color correction, retouching, background removal, and image enhancements to create visually appealing and professional-quality images while maintaining brand consistency.

Conducted prospect research and generated qualified leads using LinkedIn, online directories, and various research tools. Collected and organized contact information, maintained lead databases, and supported outreach campaigns to help businesses connect with potential clients.

Provided exceptional customer support by handling inquiries, resolving concerns, and assisting customers through phone, email, and chat. Managed billing issues, account concerns, troubleshooting, and service requests while maintaining professionalism and ensuring customer satisfaction.